Grievance Redressal Policy
Effective: 1 April 2026 · Required under IT (Intermediary Guidelines & Digital Media Ethics Code) Rules 2021, Rule 4(2) and DPDP Act 2023.
Grievance Officer
In compliance with IT Rules 2021, GyanSanchaar has appointed a Grievance Officer. Any student, parent, or user may file a complaint with the Grievance Officer.
Timeline
We will acknowledge your grievance within 24 hours of receipt. We will provide a substantive resolution within 15 calendar days. For data-related complaints (DPDP Act 2023), resolution within 30 days. If we cannot resolve within the stated time, we will communicate the reason and a revised timeline.
How to file a grievance
You can file a grievance: (a) Online via our grievance form at gyansanchaar.com/grievance — preferred, as you receive a ticket ID for tracking; (b) By email to the Grievance Officer directly; (c) By post to our registered address.
What you can complain about
Any of the following: (a) Application data not handled as per our Privacy Policy; (b) Admission letter not issued after approval; (c) Counsellor session dispute; (d) Refund not processed within stated timeline; (e) Harassment or inappropriate content; (f) Request to exercise your DPDP rights (access, correction, erasure, nomination) not honoured.
Escalation
If you are not satisfied with our resolution, you may escalate to: (a) National Consumer Helpline: 1800-11-4000; (b) Ministry of Electronics and IT (MeitY): for IT Rules related complaints; (c) The Data Protection Board of India once constituted under DPDP Act 2023.
Anti-ragging
For anti-ragging complaints related to a college listed on Gyan Sanchaar, please contact the National Anti-Ragging Helpline: 1800-180-5522 (free, 24×7) or visit antiragging.in. GyanSanchaar will cooperate fully with any investigation.